πŸ”’ PRIVACY POLICY

Bima88 Privacy Policy – Protecting Your Data in Malaysia

Your privacy is bima88's priority. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a user of the bima88 platform in Malaysia.

Updated: 1 January 2026

Bima88's Privacy Commitment

Six key pillars of personal data protection on the bima88 Malaysia platform.

πŸ”

256-bit SSL encryption

All data transmitted between your device and bima88's servers is protected by industry-standard 256-bit SSL encryption β€” the same security technology used by Malaysia's leading banking institutions.

🚫

No Data Sales

Bima88 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent.

βš–οΈ

Malaysia PDPA Compliance

Bima88's Privacy Policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all legal requirements governing the collection and processing of data.

πŸ‘οΈ

Full Transparency

We clearly explain what data we collect, why it is collected, and how long it is retained. There is no hidden data collection or use of your information without your knowledge.

πŸ› οΈ

Control in Your Hands

You have the right to access, correct, or request the deletion of your personal data at any time. The bima88 team is ready to process privacy-related requests within 14 business days.

πŸ”

Regular Security Audits

Bima88's data security systems undergo regular independent audits by third-party cybersecurity experts to ensure your data protection remains at the highest standard at all times.

Your Rights as a Bima88 User

Under bima88's Privacy Policy and Malaysia's PDPA, you have the following rights with respect to your personal data.

πŸ“‚
Right of Access

You may request a copy of the personal data bima88 holds about you at any time.

✏️
Right to Rectification

If your data is inaccurate or out of date, you may request a correction through the bima88 support team.

πŸ—‘οΈ
Right to Erasure

You may request the deletion of your personal data, subject to applicable legal obligations.

🚷
Right to Object

You have the right to object to the processing of your data for direct marketing purposes or certain types of profiling.

πŸ“¦
Data Portability Rights

You may request your data in a machine-readable format for transfer to another provider.

⏸️
Right to Restriction of Processing

Under certain circumstances, you may request that bima88 temporarily restrict the processing of your data.

Quick Summary: bima88 collects your data to manage accounts, process payments and comply with Malaysian law. We do not sell your data. You may request access, correction or deletion of your data at any time by contacting support@bima88.my.

1 Introduction

Bima88 ("we", "our platform") is committed to protecting the privacy of every user who registers and uses our services in Malaysia. This Privacy Policy sets out transparently how we handle your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international industry best practices.

This document applies to all users of the bima88 platform β€” whether you access it via the website bima88.my, mobile app, or any official bima88 communication channel. By registering an account or using bima88's services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with Terms & Conditions bima88 constitutes the entire agreement between you and our platform. In the event of any conflict between these documents, the Privacy Policy shall prevail for all matters relating to personal data.

2 ">Personal Data We Collect

Bima88 only collects data necessary for the purposes stated in this Privacy Policy. Below are the categories of data we collect and their respective purposes:

Data Category Examples of Information Purpose of Collection
Identity Data Full name, MyKad number, date of birth, photo Identity verification, fraud prevention, KYC compliance
Contact Data Malaysian phone number, email address, residential address Account communications, transaction notifications, customer support
Financial Data Bank account number, bank name, e-wallet (Touch 'n Go, GrabPay, DuitNow) Processing deposits and withdrawals, anti-money laundering prevention
Transaction Data History of deposits, withdrawals, bets, winnings, and losses Legal compliance, dispute resolution, internal audits
Technical Data IP address, device type, web browser, general location Account security, fraud detection, platform improvement
Usage Data Pages visited, games played, session duration Improving user experience, personalised recommendations

Bima88 does not collect sensitive information such as health data, religious beliefs, or political views unless required by law. We only collect data that is strictly necessary for platform operations.

3 How We Use Your Personal Data

Personal data collected by bima88 is used solely for the following purposes:

  • Account Management: Creating, verifying, and maintaining your bima88 account.
  • Payment Processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and other Malaysian payment methods, as well as processing withdrawals to your bank account or e-wallet.
  • Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, and unauthorised access to your account.
  • Legal Compliance: To meet obligations under Malaysia's PDPA, anti-money laundering (AML) laws, and other applicable regulatory requirements.
  • Customer Support: Processing and responding to your enquiries, complaints, or requests for assistance.
  • Service Communications: Sending important notifications related to your account, transactions, and policy updates.
  • Marketing (with consent): Sending promotional information, bonus offers and the latest bima88 news β€” only where you have given consent to receive marketing communications.
  • Analytics & Improvement: Understanding how users engage with the bima88 platform to improve our experience and services.

Marketing Preferences: You may withdraw consent to receive marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting the bima88 support team. Withdrawing consent does not affect essential service communications related to your account.

4 Legal Basis for Data Processing

Bima88 processes your personal data on valid legal grounds under Malaysia's PDPA:

  • Consent: When you register a bima88 account, you give your consent to data processing for the stated purposes. You may withdraw consent for optional purposes at any time.
  • Contract: Processing required to fulfil our contractual obligations to you, such as handling deposits and withdrawals.
  • Legal Obligations: Processing required to comply with applicable Malaysian laws, including AML and KYC reporting requirements.
  • Legitimate Interest: Processing for bima88's legitimate interests, such as fraud prevention, system security, and service improvement, provided this does not override your fundamental rights and freedoms.

5 Data Sharing & Disclosure

Bima88 does not sell or transfer your personal data to third parties for their own commercial purposes. However, we may share your data with the following parties under certain circumstances:

  • Payment Service Providers: Such as FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow and GrabPay to process your financial transactions.
  • Gaming Software Providers: Companies that provide slot, Live Casino, and Sports Betting platforms to bima88, receiving only the data necessary to ensure a seamless gaming experience.
  • Identity Verification Providers: Third-party KYC services that assist in verifying user identity for fraud prevention purposes.
  • Authorities & Regulatory Bodies: Where required by Malaysian law, a court order, or a directive from a competent authority.
  • Professional Advisors: Lawyers, accountants and consultants bound by professional confidentiality obligations.

All third-party service providers who receive your data are bound by strict data processing agreements and are only permitted to process your data in accordance with bima88's instructions and for the stated purposes.

Bima88 ensures that all third parties receiving user data adhere to data security standards that are equal to or higher than our own. Every instance of data sharing is recorded and subject to audit.

6 Data Retention Period

Bima88 retains your personal data only for as long as necessary for the stated purposes or to meet our legal obligations. The following is a general guide to our retention periods:

  • Active Account Data: Retained for the duration your account is active and in use.
  • Data After Account Closure: Transaction and identity data is retained for a minimum of 7 years after account closure to comply with Malaysian legal requirements relating to financial records and AML.
  • Communication Data: Customer service records are retained for 3 years after case resolution.
  • Technical Log Data: Access and security logs are retained for 12 months before being securely deleted.
  • Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period has ended and there is no legal obligation requiring continued storage, your data will be securely deleted or anonymised so it can no longer be linked to you.

7 Data Security

Bima88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:

  • 256-bit SSL/TLS Encryption for all data transfers between your device and bima88 servers.
  • Data encryption at rest for all sensitive information such as financial data and identity documents.
  • Two-factor authentication (2FA) available and encouraged for all bima88 accounts.
  • Role-based access control ensuring only authorised bima88 personnel can access specific data.
  • 24/7 Monitoring for suspicious activity within the bima88 system.
  • Independent security audits conducted periodically by independent third parties.
  • Data security training for all bima88 staff who handle user data.

In the Event of a Data Breach: In the event of a data breach that may affect your rights or freedoms, bima88 will notify you and the relevant authorities within the timeframe required by Malaysian law, and will take immediate remedial action.

8 Cookies and Tracking Technologies

Bima88 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting anonymised information on how users interact with the bima88 platform to help us improve our services.
  • Functional Cookies: Remembering your preferences and settings, such as language and account configurations, for a more convenient experience.
  • Analytics Cookies: Used by bima88's internal analytics tools to understand usage patterns and improve the overall user experience.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and experience of the bima88 platform. Session cookies will be automatically deleted when you close your browser.

9 Cross-Border Data Transfers

In the course of its operations, bima88 may process or store your personal data on servers located outside Malaysia. Any cross-border data transfer is carried out with adequate safeguards in place, including:

  • Transfers only to countries with data protection laws equivalent to or stricter than Malaysia's.
  • Use of approved standard data processing contracts that bind data recipients to equivalent protection standards.
  • Data protection impact assessments prior to any new data transfer to a new jurisdiction.

Bima88 ensures that all cross-border data transfers are conducted in compliance with Malaysia's PDPA requirements and do not compromise your data protection rights.

10 Child Protection

The bima88 platform is strictly for users aged 18 and above and is not intended for minors under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.

If we discover that we have collected data from an individual under the age of 18 without valid age verification, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on bima88, please contact us immediately at support@bima88.my.

11 Changes to This Privacy Policy

Bima88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Any significant updates will be communicated to you via:

  • Email notifications sent to the address registered on your account.
  • A clear notice on the homepage of bima88.my.
  • In-app notifications on the bima88 mobile app (where applicable).

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the bima88 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12 Contact Us – Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how bima88 handles your personal data, please contact our Data Protection Officer through the following channels:

  • Email: support@bima88.my
  • Live Chat: Available 24 hours a day, 7 days a week on the bima88 platform
  • Response Time: We aim to respond to all privacy-related enquiries within 14 working days

To submit a formal request regarding your rights (access, correction, deletion), please state the type of request, your full name and bima88 account number in your email. We may need to verify your identity before processing the request to ensure the security of your data.

Complaints to Authorities: If you are not satisfied with how bima88 has handled your data after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body.

Ready to Join bima88?

Your data is safe with us. Create a bima88 account today and enjoy a secure, fair, and responsible online betting experience in Malaysia.

Bahasa Melayu